Telephone service:
México: 55-8421-6394
USA: +1 (832) 699-0269
LADA 800: 800-839-1139
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Frequently Asked Questions

Frequently
Asked Questions

Consolidated company since 2011,
offering digital solutions
at international level.

Before Contracting

Where are MexiServer's servers located?

We have servers located in Canada, USA, and Netherlands which have Unlimited Traffic with connections of 100 mbps and 1 Gbps in order to offer the best quality in Web Hosting services and especially in our Internet Radio Streaming and HD Video Streaming services to all our customers.

Which are the payment methods?

You can pay our services by:

Bank Deposit in Citibanamex
Interbank Transfer.
OXXO Stores
PayPal.

I don't know anything about websites, how can I make my website?

We have a Web Site Builder that will allow you to create web sites instantly without the need to know how to program, with a graphical interface very easy to use. IT'S TOTALLY FREE!

How long does it take to activate my service?

The services are activated immediately with Paypal payment method (credit and/or debit cards), if you made your payment through any other option it is necessary to make a legible photo of your receipt of payment and send it to pagos@mexiserver.com or open a ticket in the Payments and Billing department. Your service will be activated in less than 30 minutes. WE GUARANTEE THE ACTIVATION OF YOUR SERVICE THE SAME DAY OF YOUR PAYMENT.

I already have my web page with another company or my site is free and I want to contract an Internet Radio Streaming service, can I use it on my web page?

Of course, there is no problem. Our internet radio streaming services are compatible with all websites and hosting types, you will only need to enter the player code that we will send you.

I don't have a web page and I want to get a Streaming service, what can I do?

Our services are compatible with Facebook, you can place there the player that we will provide you through a Facebook application and you will only share the link of your Facebook page, but if you want to have a more professional appearance, we recommend you to have your own web page example: www.miradio.com

Do renewals cost the same as the first payment?

YES, renewals have the same cost. However, in the case of domains, they are only free for the first year when contracting a web hosting service. The domain renewal does generate a cost based on the current renewal price.

How do I contract your services?

All orders must be placed from our website by clicking on the buy button of the plan you have chosen, fill out the order form, complete your payment and that's it!

After purchasing

I have already made my payment, what should I do?

If you pay by PayPal your service will be activated immediately, just keep an eye on your inbox. In case you have chosen any other payment method

Hosting

What if my site needs more space or monthly transfer?

Simply upgrade to the next plan and an adjustment will be made to your account. To do this you will need to contact our sales staff.

Do you back up my site?

We make weekly backups, but you are responsible for all the information contained in your site so we recommend that you have your backups.

Overselling not enabled

Overselling in a few words is selling more than what you have available in your services. Overselling is not enabled in reseller plans.

Domains

Will the domain be registered under my name?

All domains you buy with MexiServer are registered with your name and you can transfer them at any time.

What if I want to transfer my domain name?

You can transfer any of the domain extensions we offer to us without any problem, and you can also take your domain to another company at any time.

Do I have a control panel for my domain?

Of course, with MexiServer you can manage your domain from our client area, you can change DNS whenever you want, as many times as you need, and you can get your transfer code at any time.

More questions and/or information in our Knowledge Base.

DataCenter MEXISERVER
SAT

Opiniones de nuestros Clientes:

Below are some of the opinions of our clients, if you want to leave an opinion of our services please send it to the email: administracion@mexiserver.com

Excellent services, I have 1 web hosting reseller plan and 1 streaming radio reseller plan. I have rarely required technical support because they are stable servers, but when I have any questions they are always available. Thank you very much MEXISERVER.

Excelente

Carlos López

Soluciones Digitales SUR

Very good services, I changed to MEXISERVER because my previous online radio was down very often. Now with MEXISERVER, I have no problems and my radio is always online.

Muy Bien

Ana María Ruiz

Radio Acropolis

I have found the services they offer to be very good, I highly recommend them. They helped me migrate my website from another provider for free. They handle very good promotions. And the website builder is very easy to use. Thank you.

Excelente

Alfonso Aguilar

5/5 (1 Review)
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